VESNA, G.; GLIGOCE, V. 617.PROCESSES OPTIMIZATION AND REDUCTION OF OPERATIONAL COSTS– CASE IN INSURANCE COMPANY. MECHANICAL ENGINEERING – SCIENTIFIC JOURNAL, [S. l.], v. 37, n. 1-2, p. 55–64, 2020. DOI: 10.55302/MESJ19371-2617055gj. Disponível em: https://mesj.ukim.edu.mk/journals/article/view/55. Acesso em: 1 feb. 2026.