618.MANAGING ORGANIZATIONAL CHANGE IN COMMUNAL PUBLIC ENTERPRISES:A LITERATURE REVIEW
DOI:
https://doi.org/10.55302/MESJ19371-2618065hKeywords:
change process, organizational change, communal public enterpriseAbstract
This work presents a literature review regarding the organizational change. The resistance to change – a “natural associate” on change – was not considered as a separate topic under the scope of this work. More than thirty academic articles were reviewed and analyzed. An effort was done to link, to confront and, whenever possible, to compare the different findings about the organizational change as found by the academic research. In general, the review focuses on the organizational change literature and, in particular, the available peer reviewed academic articles that focus on the organizational change in public sector. The influence of different factors and behaviours (employees’ participation and commitment, the change context, the management and leadership support, timing, communication and strategic change process) over the change process was examined. Some models for implementation the change process and the revolutionary change are mentioned. The concept of changing “whole system” is also mentioned as an important one when speaking about the change in public sector. The lack of research regarding the organizational change in communal public enterprises is noted and suggestions for further research are given.References
Ristovski, B.: Benchmarking Project in 28 Utilities in the Republic of Macedonia, Country Report, Ministry of Finance of RM, 2014.
Hristov, G.: Do service quality and efficiency of water / wastewater enterprises urge reforms? Case of Macedonian Communal Public Enterprises (CPEs), Master Thesis, University of Sheffield, UK, 2009.
Vrteski, J.: Introduction to Outsourcing and EU water sector review, ADKOM publication, 2008.
Kotter, J. P., Schlesinger, L. A.: Choosing Strategies for Change. Harvard Business Review, Vol. 57, Issue 2, pp. 106–114 (1979).
Jansen, K. J.: The Emerging Dynamics of Change: Resistance, Readiness, and Momentum, Human Resource Planning, Vol. 23, Issue 2 (2000).
Lines, R.: Influence of participation in strategic change: resistance, organizational commitment and change goal achievement, Journal of Change Management, Vol. 4, Issue 3, pp. 193–215 (2004).
Szamozi, L., Duxbury, L.: Development of a measure to assess organizational change, Journal of Organizational Change Management, Vol. 15, No. 2, pp. 184–201 (2001).
Lewin, K.: Frontiers in group dynamics, I: Concept, method and reality in social sciences; social equilibria and ocial change, Human Relations, Vol. 1, pp. 5–41 (1947).
Dent, E., Goldberg, S.: Challenging Resistance to Change, Journal of Applied Behavioral Science, Vol. 35, No. 1, pp. 25–41 (1999).
Coch, L., French, J. R. P. Jr.: Overcoming resistance to change, Human Relations, Vol. 1, No. 4, pp. 512–532 (1948).
Lawrence, P. R.: How to deal with resistance to change, Harvard Business Review, Vol. 32, No. 3, pp. 49–57 (1954).
Giangreco, A.: A review of the literature and the discussion of the six issues in the analysis of resistance to change, Luic Papers, No. 79, Seria Economia Aziendale, 2000.
Stace, D. A.: Dominant ideologies, strategic change, and sustained performance, Human Relations, Vol. 49, No. 5, pp. 553–70 (1996).
Shepard, H. A.: Innovation Resisting and Innovation Producing Organizations, Journal of Business, Vol. 40, Issue 4, pp. 470–477 (1967).
Goodstein, L. D., Burke, D.: Creating Successful Organizational Change, Organizational Dynamics, Vol. 19, Issue 4, pp. 4–17 (1991).
Brief, A. P.: Attitudes In and Around Organizations, New York, Sage Publications, 1998.
Hall, G., Rosenthal, J., Wade, J.: How to make reengineering really work, Harvard Business Review, Vol. 71, No. 12, pp. 119–31 (1993).
Kotter, J. P.: Leading Change: Why Transformation Efforts Fail, Harvard Business Review, Vol. 73, No. 2, pp. 59–67 (1995).
Jick, T.: Implementing Change, Harvard Business School Press, 1991.
Mento, A., Jones, R., Dirndorfer, W.: A change management process: Grounded in both theory and practice, Journal of Change Management, Vol. 3, No. 1, pp. 45–59 (2002).
Soltani, E., Lai, P-C., Shams, N.: Learning about the Practice of Change Management: The Case of Non-for-Profit Organisations, Kent Business School, 122, 2006.
Herscovitch, L., Meyer, J. P.: Commitment to organizational change: Extension of a three-component model, Journal of Applied Psychology, Vol. 87, Issue 3, pp. 474–487 (2002).
Meyer, J. P., Allen, N. J.: A three-component concepttualization of organizational commitment, Human Resource Management Review, No. 1, pp. 61–89 (1991).
Hopwood, A.: Accounting and the pursuit of efficiency, Governance and the Public Sector, Vol. 2005, pp. 278–298 (2005).
Leadbetter, C.: The Rise of the Social Entrepreneur, Demos, London, 1997.
Hood, C.: A public management for all seasons? Public Administration, Vol. 69, Issue 1, pp. 3–19 (1991).
Harrington, B., McLoughlin, K., Riddell, D.: Business process reengineering in the public sector: A case study of the Contributions Agency, New Technology, Work and Employment, Vol. 13, No. 1, pp. 43–50 (1998).
Schein, A.: How Can Organizations Learn Faster? The Challenge of Entering the Green Room, Sloan Management Review, pp. 85–92 (1993).
Williams, I.: Competing for quality: competition in the supply of central government services, in: R. Lovell (Ed.) Managing Change in the Public Sector, pp. 216–227, 1994.
Sminia, H., Van Nistelrooij, A.: Strategic management and organization development: Planned change in a public sector organization. Journal of Change Management, Vol. 6, Issue 1, pp. 99–113 (2006).
Lowdnes, V., Skelcher, C.: The Dynamics of Multi-Organisational Partnership: An Analysis of Changing Mode of Governance. Public Administration, Vol. 76, Issue 2, pp. 313–333 (1998).
Bradburd, R.: Privatization of Natural Monopoly Public Enterprises: The Regulation Issue, Review of Industrial Organization, Vol. 10, Issue 3, pp. 247–267 (1995).
Borcherding, T. E., Ponunerehne, W. W., Schneider, F.: Comparing the Efficiency of Private and Public Production: The Evidence from Five Countries, Public Production, pp. 127–156, 1982.
Lobina, E., Hall, D.: Public Sector Alternatives to Water Supply and Sewerage Privatization: Case Studies. International Journal of Water Resources Development, Vol. 16, Issue 1, pp. 35–55 (2000).
Tichy, N., Devanna, M.A.: The Transformational Leader, John Wiley & Sons, Inc., New York, 1986, p. 306.